Help Center

Orders will normally ship in 2-3 business days. If item is not in stock we will contact you with viable options. 

This depends on what you order, what shipping option you choose, and how close you live to the shipping warehouse. We can get just about any item to anyone in the contiguous US (lower 48 states) in 5-10 business days or less using our free shipping option.

Absolutely. Our shopping cart has many security measures in place to protect your privacy and sensitive information. Our store is also McAfee Secure meaning we have no malware, no phishing, and a valid SSL Certificate. 

Payments will not be processed until one, we verify that the item being purchased is in stock by the manufacturer, and two, we have received confirmation that the item has been shipped and is on its way to you (the customer). 

Klarna is a global payment solutions company that works with merchants to provide their customers the smoothest online shopping experience. Klarna is in over 100,000 online stores and has more than 60 million users globally. Learn more.

Slice it is Klarna’s pay over time financing option, which is offered at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time. 

It’s simple! Shop at Watt Fleet and choose the Klarna Slice it option during checkout to pay for your purchases over time. You will know if you are approved in seconds, and then complete your purchase. You will receive an email notification of your purchase from Klarna, and can manage your account at Klarna.com.

Once your order ships we will send you the carrier and tracking number information via email. You can review your package progress by looking up the tracking number on the carrier's website. 

Please contact us immediately. In many cases, we can make changes if requests are given in a timely manner. Some manufacturers don't allow order changes once the item leaves the warehouse so please contact us immediately if you wish to change your order. Our first priority is your satisfaction with your product and customer service from Watt Fleet, we will do our best to support your needs if and when possible. 

If product packaging arrives damaged please make note of it upon delivery and sign for it as damaged. If the shipper is still present and the damage is apparent, ask the deliverer for a damaged goods form. Have the delivery person sign the document and contact us. 

We work with the manufacturer to ensure that the products are well protected during the shipping process. In the case that the product packaging arrives damaged please take pictures of the box. If the item is also damaged please send photo evidence to sales@wattfleet.com for us to file a claim for you. All claims have to be approved by the manufacturer before receiving a refund. 

Our return policy matches the return policy of the manufacturer of each of our products. If you wish to return the product please contact us at sales@wattfleet.com a soon as possible in order to begin the return process. Most of the time returned items must be unused and in original packaging. Please see our return policy for more information.  

Please contact us first to learn where to send it too. Most often we have you send it back directly to the manufacturer to save you time and money in your return-process.  Some products have restocking fees that will be taken from your refund. For information on if your product has restocking fees please visit our return policy. 

Assuming it arrives with all tags and in resell-able condition, we will credit your account immediately and send you an email confirming the return. We suggest you use a carrier that can confirm delivery and issue insurance (like UPS or FedEx) as we can not be responsible for returned merchandise getting lost or damaged in transit. 

Do not hesitate to contact us any time day or night. We will respond to your inquiry as soon as possible. You may also use our website chat feature for quick replies during working hours Mon-Fri 8AM-7PM CST.